Job Description: Customer Service Representative

Basic Overview:

• Phone answering
• Order entry
• Job production entry
• Digital Print Production
• Follow up to quote given to house accounts
• Estimating / Quote Services
• Recommend prospects to Account Managers
• Paper Ordering
• Occasional Delivery / Pick Up of Client Information

Duties:

• Maintains customer relations:
  • Greeting customers when they enter
  • Suggest selling stocks and methods for reproducing customers work
  • Providing an atmosphere of good will toward the customer at all times
• Screen walkin customers as potential account building through the account manager program
• Process photo copy and digital jobs as needed
• Operates photo copy / digital printing equipment, binders, folder, wrapper, drill, stitcher, cutter and any other equipment necessary to complete general production
• Receives and prices work, and compiles all information necessary for the completion of each order
• Obtains necessary supplies and works within allotted time for completion of each photo copy job assignment
• Takes telephone calls answering questions, taking messages and giving information when necessary
• Performs clerical duties such as filling out work orders, cashiering and maintaining customer files
• Is responsible for the quality and quantity of work performed
• Maintains a neat and clean work area and performs necessary equipment maintenance, as well as maintaining the customer reception area, i.e.. stocking all supplies
• Must be available for additional work in various other work areas as needed, i.e.. store maintenance, general stocking, receiving of supplies and aiding in currier service

Additional Duties: Closing CSR
Begin 2 hours before closing.

Duties:

• Call all customers to pickup jobs or proof typeset
• Water plants if necessary. (Once a week - no more)
• Clean and fill Coke machine. (Daily)
• Clean counter tops. (Daily)
• Organize counter bins. (Daily)
• Fill and service copy machine. (Paper, toner, clean glass & roller)
• Vacuum floor if necessary
• Stock front paper shelves if necessary. (Maximum 1 ream per item)
• Fill out all typeset orders and other paper work for jobs due
• Shut down copy machines and other equipment as necessary when leaving.

Job Relationship: Supervised by Sales Manager/General Manager/Owner/Operators

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