Job Description: Customer Service Supervisor

Basic Overview:

• Phone answering
• Order entry
• Job production entry
• Digital Printing and Production
• Estimating / Quote Services/li>
• Training / Front End Administration
• Paper Ordering
• Occasional Delivery / Pick Up of Client Information

Duties:

• Manages counter operations, supervise counter personnel in the performance of copying, bindery, cleaning and stocking.
• Supply to the management a detailed list of supplies needed for counter operations.
• Maintain customer files in a neat and orderly fashion: print and verify all invoices, fill out and verify all typesetting orders, business card orders, label orders, and other mail out orders as necessary - including processing all farmout orders.
• Call in service orders as necessary on counter and office equipment in order to promote highest possible quality control.
• Operates digital printing equipment, producing digital jobs to customer specifications.
• Produces or modifies digital files for smaller applications, ie. flyers, posters etc. utilizing Adobe software.
• Operates bindery equipment including binders, folder, wrapper, drill, stitcher, cutter and other equipment necessary to complete general production.
• Obtains necessary supplies and works within allotted time for completion of each job assignment.
• Takes telephone calls, answering questions, taking messages and giving information when necessary.
• Is responsible for the quality and quantity of work performed.
• Maintains a neat and clean work area and performs necessary equipment maintenance, as well as maintains the customer reception area.
• Must be available for additional work in various other work areas as needed, i.e.. store maintenance, general stocking, receiving of supplies and aiding in courier service.
• Supervises workers in assigned areas.
• Assists workers with problems and questions.
• Directs training of new CSRs.
• Performs and makes recommendations for method development.
• Other duties as assigned by management.

Additional Duties: Closing CSR
Begin 2 hours before closing.

Duties:

• Call all customers to pickup jobs or proof typeset.
• Water plants if necessary. (Once a week - no more)
• Clean and fill Coke machine. (Daily)
• Clean counter tops. (Daily)
• Organize counter bins. (Daily)
• Fill and service copy machine. (Paper, toner, clean glass & roller)
• Vacuum floor if necessary.
• Stock front paper shelves if necessary. (Maximum 1 ream per item)
• Fill out all typeset orders and other paper work for jobs due.
• Shut down copy machines and other equipment as necessary when leaving.

Job Relationship: Supervised by Sales Manager/ General Manager and Owners

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