Job Description: Digital Service Representative

Basic Overview:

• Digital copy functions
• Digital black & white document functions
• Digital & analog color copy document functions
• CTP file functions
• Phone answering (filler as needed)
• Bindery (filler as needed)

Requirements:

• Working knowledge of offset printing including 4 color process & spot color reproduction.
• Experience in graphic design principles and applications including page layout, ad prep, logo design.
• Experience in the utilization of typesetting & graphic design software products, including but not limited to PageMaker, QuarkXpress, Freehand, Photoshop, Illustrator, CorelDraw, Acrobat, Word, PowerPoint, Excel, & Publisher.
• Experience utilizing digital reprographic equipment, specifically Fiery, Canon, Xerox, Epson & Hewlett-Packard systems.

Duties:

• Maintains customer relations.
• May be called upon to communicate with the public pertaining to any specific job related to graphics.
• Assists in training both inside and outside customers in the digital file process.
• Prepares quotations for digital design and typesetting.
• Receives and prices work, and compiles all information necessary for the completion of each order.
• Tracks billing time for completed projects.
• Is responsible for the quality and quantity of work performed.
• Maintains a neat and clean work area and performs necessary equipment maintenance.
• Operates typesetting equipment and aides in the mechanical layout processes.
• Pre-Preps and produces digital jobs for digital output & offset Printing.
• Assists Typesetter in digital plate making.
• Completes each job within allotted time.
• Performs preventive maintenance on digital equipment as assigned.
• Maintains customer originals both Digital and Reflective.
• Performs and makes recommendations for method development.

Other Duties:

• Greeting customers when they enter.
• Takes telephone calls answering questions, taking messages and giving information when necessary.
• Provides an atmosphere of good will toward the customer at all times.
• Assist Customer Service Rep in Processing photo copy jobs as needed.
• Operates photo copy equipment, binders, folder, wrapper, drill, stitcher, cutter and any other equipment necessary to complete general production.
• Obtains necessary supplies and works within allotted time for completion of each photo copy job assignment.
• Performs clerical duties such as filling out work orders, cashiering and maintaining customer files.
• Maintains a neat and clean work area and performs necessary equipment maintenance.
• Other duties as assigned by Manager

Job Relationship: Supervised by Production Supervisor/Manager and Owners

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